Diploma in Front Office Operations

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Overview

Diploma in Front Office Operations is a 1½ year diploma level program related to reception procedures like receiving the guests, making room reservations, handling correspondence, preparing bills, keeping accounts of the guest services up to date, etc.

Diploma in Front office operations is a speciality course in Managing Front office Operations across all Hospitality and Tourism Sectors. This course deals with Customer and Guest Care management, Reservation, Reception, International laws in Tourism and Hospitality, Hotel Accounting systems, Marketing Management and Communication etc. This Program comprises internship, theoretical and practical study.

Course Highlights

Course level Diploma
Duration 1 Years 6 Month
Examination Type Yearly System
Program Eligibility 10+2 or equivalent with a minimum of 45% marks

About Front Office Operations

+ VISION

+ MISSION

+ PROGRAM EDUCATIONAL OBJECTIVES (PEOs)

  1. To train and develop students to be leaders in hotel and food and beverage management through industry immersion and national and international linkages.
  2. To intensify student's knowledge and skills with instruction based on international standards.
  3. To produce quality graduates with balanced knowledge, skills and industry exposure in catering, hotel and management.
  4. To demonstrate community involvement.
  5. To conduct research concerning hotel and restaurant development programs.

+ PROGRAM SPECIFIC OUTCOMES (PSO)

  • Performs work activities effectively and efficiently to the standards expected in the operation required in the tourism industry/hospitality sectors.
  • Undertakes tasks, functions, duties and activities in the operation of the hotels, restaurants, travel, government and non-government agencies in accordance with the competency standards.
  • Analyses situation, identifies problems, formulates solutions and implements corrective and/or mitigating measures and action management into foodservice and lodging operations.
  • Demonstrate the ability to develop, examine, question, and explore perspectives or alternatives to problems in hospitality operations.
  • Demonstrate the ability to use professional written and oral communication skills and technology to successfully communicate.
  • Demonstrate awareness, understanding and skills necessary to live and work in a diverse world.
  • Practice professional ethics, provide leadership, demonstrate personal and global responsibility, and work effectively as a team member.

+ CURRICULUM

TOP Recruitors

Faculty of Front Office Operations

Career Opportunities

  • Front Office Manager

  • Front Office Executive

  • Front Desk Agent

  • Front Desk Supervisor

  • Assistant Manager - Front Office

  • Duty Manager

  • Restaurant Manager

  • Operations Manager

  • Front Desk Operator

  • Customer Service Executive

  • Front Desk Manager

  • Lobby Manager

  • Accommodations Division Manager

  • Receptionist

LABS

  • Basic Training Kitchen

  • Quantity Training Kitchen

  • Advance Training Kitchen

  • Bakery

  • Larder

  • Basic Training Restaurant - Daawat Mahal

  • Advance Training Restaurant- Hawa Mahal

  • Bar- Amrit Mahal

  • Front Office Lab

  • Guestrooms - Arya Niwas and Surya Niwas

  • Housekeeping Lab

  • Microbiology Lab

  • Computer Lab

Facilities

Testimonials

  • The Jiet Hotel Management Course provided me with invaluable skills and knowledge that I was able to immediately apply in my hospitality career.

    Sylvester Williams

    TRIDENT

  • Jiet Hotel Management Course exceeded my expectations with their engaging and informative curriculum. I felt well-prepared to tackle the challenges of the industry.

    Mayank Gehlot

    Marriott.

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FAQs

+ What is Diploma in Front Office Operations course?

Diploma in Front Office Operations is a one-year course that prepares students to work as front office executives in hotels, resorts, and other hospitality businesses. The course covers various aspects of front office operations, including guest relations, customer service, communication skills, and computer applications.

+ What are the eligibility criteria for the Diploma in Front Office Operations course at JIET?

To be eligible for the Diploma in Front Office Operations course at JIET, a candidate must have completed 10+2 or an equivalent examination from a recognized board.

+ What is the course structure for the Diploma in Front Office Operations course?

The Diploma in Front Office Operations course at JIET comprises of both theoretical and practical classes. The course covers topics such as customer service, communication skills, front office procedures, hospitality industry, and computer applications.

+ What are the job opportunities after completing the Diploma in Front Office Operations course?

After completing the Diploma in Front Office Operations course, one can work as a front office executive, guest relations executive, receptionist, telephone operator, or customer service executive in hotels, resorts, and other hospitality businesses

+ What is the duration of the Diploma in Front Office Operations course?

The Diploma in Front Office Operations course at JIET is a one-year course.